Return Period

  • You may request a return or exchange within 7 days of receiving your order.
  • To be eligible, the item must be unused, in its original packaging, and in the same condition as received.

Non-Returnable Items

  • For hygiene and safety reasons, certain items such as medical devices, thermometers, and worn apparel cannot be returned or exchanged unless they are defective or damaged upon delivery.

Return Process

  • To initiate a return, please contact our customer service team with your order number and reason for return.
  • After approval, you will receive instructions for shipping the item back to our warehouse.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days, and the amount will be credited to your original method of payment or provided as store credit.

Return Shipping Costs

  • Return shipping fees are the customer’s responsibility unless the return is due to an error on our part (e.g., wrong or defective item).

Exchanges

  • If you wish to exchange an item for a different size or color, please notify us. Exchanges are subject to product availability.

Important Notes

Please ensure returned items are securely packaged to avoid damage during transit.

Returned items that do not meet the above conditions may be refused or subject to a restocking fee.