Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.
  • For bulk or customized orders, additional processing time may apply, and you will be notified by phone.

Delivery Time

  • Cairo & Giza: 1–3 business days.
  • Other Governorates: 2–5 business days depending on the courier and location.

Shipping Providers

  • We work with reliable couriers including Aramex, SMSA, and local express services.

Shipping Fees

  • Shipping costs are calculated at checkout based on delivery address and order weight.
  • Free shipping is available for orders over EGP 1,500.

Tracking Information

  • Once your order is dispatched, you will receive an SMS or WhatsApp message with your tracking number and instructions.

Return Policy

  • You may request an exchange or return within 7 days of receiving your order, provided the product is unused and in its original condition.
  • Return shipping fees are the customer’s responsibility unless the error is on our side.

Important Notes

  • Please ensure that your address and phone number are correct to avoid delays.
  • If the courier cannot reach you within 48 hours, the order will be returned to our warehouse, and additional fees may apply.